We deliver the products Monday to Friday between 9 am and 6 pm. We do not ship on certain holidays. We can only deliver an order if the delivery address is a home or office located in one of the countries mentioned in the list of countries available in the Delivery menu.
You must ensure that someone is at the address to receive the order. This service does not include a scheduling or appointment option, so the delivery of the order will be made without prior contact by the carrier. We do not guarantee this delivery period in periods of promotions, sales, Christmas, periods of epidemic or if we are out of stock.
A delivery is considered to have been made or a product is considered to have been delivered with the signature of the delivery receipt at the agreed address.
The delivery time is counted as follows, if AEROBICS receives the confirmation of payment before 12h AM GMT, the day the order was paid counts as the first day of the announced delivery time in the checkout. If the payment confirmation is received after 12h AM GMT, the first day which counts for the delivery date is the day after the payment have been confirmed by the bank.
Whenever possible we try to deliver everything in one shipment. However, we reserve the right to split the delivery of the order, for example (but not limited to) if a part of the order is late or not available. If we split the order, the customer will be notified by email of our intention to do so. The email address the customer provided at the time of purchase will be used for this purpose.
The customer must inspect the packaging for possible damage when it is delivered. If the customer finds that the products are damaged, they must not accept the delivery of the order, which will be returned. AEROBICS will refund the amounts paid for the order and transport as soon as the warehouse receives the items and completes the return process.
Any claim for non-receipt of the order must be made within a maximum of 30 days from the date the order was placed. After this period, AEROBICS cannot be held responsible for the loss of the order.
The delivery terms vary according to the market and the option selected by the client, being all the information available in the checkout phase according to the delivery address supplied by the client.
The delivery times presented on the website, can be presented in hours or in days, should always be considered business hours or days, excluding from the calculation’s weekends and holydays.
At this moment we are delivering to Portugal, France, Germany, Estonia, Ireland, Italy, Latvia, Sweden, Denmark, Slovakia, Slovenia, Lithuania, Hungary, Austria, Belgium, Netherlands, Luxemburg, Poland, Greece, Bulgari, Finland, Romania, Croatia, Only on the mainland we do not deliver to the islands.
If you want to receive our products in any other country, please contact our customer service at firstname.lastname@example.org, we’ll do our best to help you.